"Truthfully, I’m reluctant to give Carla too glowing a testimony - because I’d love her to work with us full time. But this is a statement of absolute truth, not written to exaggerate.

When I hire someone or outsource work, I always look at personality first. Skills can be taught, but personality, communication, and the ability to understand people, that’s what makes someone truly valuable. Carla is rare because she has both, the skills and the personality. That combination builds real trust in the process and in the work we do.

Carla is an exceptional Executive Assistant who supports our CEO and Board of Trustees with diligence, insight, and professionalism. We really wouldn’t choose anyone else. She doesn’t just keep things moving, she improves them in ways that allow us to focus on doing what we do best.

In addition to her EA responsibilities, she oversees our HR, helps shape and implement our policies, supports our practices and procedures, and brings strong project management skills to our day-to-day operations.

She sees the bigger picture, communicates clearly, and works with a level of independence that’s incredibly valuable. While outsourcing can sometimes feel unnatural, in our case it’s been the most cost-effective decision and with it has come fresh experience, perspective, and capability.

We love Carla!"